Museum Associate

The Museum of Tolerance fulfills the mission of the Simon Wiesenthal Center through education and outreach, providing educational experiences within the Museum and beyond.

The Museum Associate is one of the primary staff team members to interface with the museum guests. They welcome guests to the museum, work museum programs and events, sell merchandise and tickets, and answer general inquiries about the museum. Museum Associates assist with the daily operations of the museum, including, guest relations, group tours, sales, and special events.

Reporting Relationship: The Museum Associate report to the Museum Floor Coordinators.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·       Demonstrate knowledge of and effectively communicate and promote the Museum of Tolerance’s programs and services

·       Professionally handle any issues with programs or visitors

·       Facilitate the safe conduct of student and other groups to and from their buses in coordination with security

·       Communicate pertinent information regarding museum logistics

·       Monitoring the flow of all people throughout the museum

·       Support the ticket desk through on-site and telephone ticket sales and work with group-reservations coordinator to process payments for schools and other groups

·       Support the bookstore as backup sales associate

·       Assist with special projects and events, including other duties as assigned

YOU WILL BE A GREAT FIT FOR US IF YOU HAVE:

·       2+ years’ experience in the customer service industry, preferably at museums or other cultural institutions

·       Excellent written, verbal and interpersonal skills

·       Highly motivated, shows initiative, and the ability to problem solve

·       Ability to prioritize and multi-task; think creatively and strategically

·       Ability to communicate effectively in public

·       High degree of flexibility, can adapt easily to changing environments and tasks

35-40 hours/week; Sunday – Thursday, (occasional evenings and Sundays)

Hourly position; $18 hour; Generous benefits package including medical, dental, and life insurance.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply.

To apply: Please email cover letter and resumé to hr@wiesenthal.com with the subject line “Museum Associate”. No phone calls please.