Teen Programs Manager

Organization Overview:

The Hope Center at Pullen (HCP) is an independent 501(c)(3) non-profit organization founded in 2009.  Our mission is to connect young people aging out of foster care in Wake County with the resources and support they need for a successful transition to adulthood. In partnership with Wake County’s foster care system, HCP’s Teen Programs engage youth ages 13-18 to develop independent living skills. HCP’s Transition Program serves youth ages 18-27 with a history in foster care to develop individualized strategies to help them achieve and maintain independence. HCP follows the Housing First model and utilizes trauma informed care to ensure our clients attain and maintain housing, further their education, and achieve their career goals.  For more information, visit http://www.hopecenteratpullen.org/.

Position Summary:

The Teen Programs Manager assists the Director of Teen Programs in developing all teen program areas to promote positive outcomes for teens in foster care. By managing day to day operations of life skills groups, mentor programs, and internship programs, this position prepares foster teens for adulthood by building critical life skills, supporting youth through challenges, and celebrating with youth as they thrive.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

LINKS- Life Skill Group – 25%

• Promote programs with foster teens, foster parents, and social workers including but not limited to creating/distributing monthly program flyers, newsletter and social media posts.
• Prepare for evening life skills groups by shopping for supplies, ordering meals and setting up the space.
• Keep records of LINKS participants and distribute/track/report weekly surveys following activities.
• Engage with foster teens during programs to promote a positive environment.
• Collaborate with Wake County Human Services staff and community partners for program development.

Internships for Foster Teens – 25%

• Promote internship program and process applications from foster teens.
• Assist Director of Teen Programs with matching foster teens to internship opportunities.
• Work with community partners to plan and facilitate career development workshops.
• Facilitate internship interview process including evaluation and feedback.
• Manage a portion of the interns and coordinate evaluations.
• Coordinate day-to-day transportation for interns to and from internship sites and provide transportation as needed.
• Conflict resolution at internship site if necessary.
• Plan and execute the end-of-summer internship celebration.

Academic Mentor and Life Skills Mentor – 25%

• Promote program and process referrals of foster teens who are interested in the program.
• Match foster teens with available mentors.
• Collect monthly reports from volunteers and distribute the reports to social workers.
• Provide ongoing support for matches including conflict resolution if the need arises.
• Collect data on program participation, keep spreadsheets up to date, report program updates to Director of Teen Programs monthly.

Manage Volunteer and Work Study Students – 15%

• Manage volunteer/work study outreach, recruitment, and screening.
• Attend charity/volunteer fairs.
• Schedule quarterly volunteer orientations, prepare materials, assist the Director of Teen Programs in delivering the training curriculum.
• With the support of the Operations Manager, process volunteer applications by running background/driving record checks, insurance verification, and contacting references.
• Facilitate volunteer recognition and appreciation

Administration – 10%

• Assist Director of Teen Programs in managing day-to-day tasks of bachelors and masters level interns at the Hope Center.
• Prepare monthly program participation spreadsheets.
• Track quantitative and qualitative outcome data for department reports.
• Participate and support Hope Center events such as the spring fundraiser and client related celebrations.

POSITION QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in youth development, community recreation, social work, psychology, or other human service field, and 2-3 years of experience.
• Knowledge and experience working with foster youth or at-risk youth, trauma informed care, and positive youth development.
• Skills and abilities: Strong oral and written communication skills; Ability to quickly and effectively build strong rapport with youth; Strong organization and time management skills;
• Computer skills: good with spreadsheets, Microsoft Office Suite and Google Suite.
• Personal characteristics: reliable, flexible, initiative, creativity, and sense of humor.
• To work effectively in this role, the individual must be a multitasker, with the ability to work on several requests simultaneously without losing focus.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. Passionate about working in an organization that values and promotes diversity, equity, inclusion and anti-racism.
• This position requires strict confidentiality levels and an ability to create and maintain psychological safety for participants.  The Teen Programs Manager must protect the confidentiality of all program participants at all times, adhere to all applicable contract requirements regarding confidentiality, and work to ensure participants feel safe enough to fully participate in all activities.
• Valid North Carolina Driver’s License and satisfactory driving record.
• Access to personal vehicle with appropriate levels of insurance coverage.
• Acceptable background report.

Physical Demands/Working Conditions:

• Requires evening and occasional weekend hours.
• Job duties include the set-up and take down of group space (tables and chairs); the use of standard office equipment.
• Driving a personal vehicle to visit clients in their private homes and driving with a client in your personal vehicle.
• Hybrid work: the Teen Programs Manger will be able to perform some work from home with approval from their supervisor.
• Each employee has their own office in our newly renovated office space.

Salary and Benefits:

• Hiring range: $40,000-$45,000, based on education and experience.
• Health Care: HCP pays 100% of employee premiums and 50% of eligible dependent premiums for silver level health care plan.
• Dental and Vision Benefits: HCP pays 80% of employee premiums and 50% of dependent premiums.
• Retirement Plan: After one-year employees begin accruing an additional 2% of salary in an IRA account that employees can choose to contribute to pre-tax.
• Over 4 weeks of PTO/Holiday Time each year, with increases in PTO beginning after 3 years.

The Hope Center at Pullen is proactively seeking diverse candidates. Applications will be reviewed as they are received, on a rolling basis. Early submission is encouraged. Posting is open until the position is filled.

To apply, send a cover letter that outlines your alignment with the position, resume, and references to jobs @ hopecenteratpullen .org.

No phone calls please.