Website One Degree
Bringing life-changing social services within reach for millions
One Degree is a completely remote organization, however, this role requires the candidate to be located within the Bay Area and able to attend in-person outreach events within any of the 9 Bay Area counties.
Benefits: One Degree offers comprehensive benefits including flexible paid time off (3 week minimum for most new roles that increases with tenure), plus 13 annual holidays, 1 float day, 1 volunteer day, and a winter break to recharge at the end of the year. We cover 100% of medical, dental, and vision insurance for full-time employees, and 75% for dependents. Additional benefits include a 403b program with employer match, flexible spending account for medical and dependent care costs and remote work stipend.
What We Do:
One Degree (www.1degree.org) brings life-changing social services within reach for the millions of low-income people seeking help every day. Through easy-to-use technology and deep community partnership, we remove the formidable barriers that prevent people from getting everything from housing to healthcare and beyond.
How We Work:
We listen and learn from our communities to design technology solutions that put people on a path toward economic and social well-being. We bring our full selves to work each day and use our personal and professional experiences to understand the challenges that communities face. We are a low-ego, humble group of people that love what we do and love bringing out the best in each other. You’ll be a great fit for this team if you foster engaged collaboration and believe it’s time to reimagine how technology can bring agency to communities and connect families and individuals to opportunity.
We are fully committed to equity, diversity, and inclusion. We know a team with wide-ranging ideas, perspectives, and backgrounds foster a stronger and more creative work environment. We encourage everyone to apply, especially those from underrepresented communities, such as people of color, LGBTQ community members, people with lived experience as low-income, and individuals with disabilities.
The Community Outreach Specialist encourages and guides our community members to use One Degree (www.1degree.org) to access to life empowering resources both online and in-person. This position will provide comprehensive resource referrals via email and text using the One Degree Referrals tool and through direct outreach to community members in the Bay Area.
Role and Responsibilities:
Provide member support online and in-person
Be available on Live Chat 10am – 12pm PT
Support members via email, text, and live chat within 1-3 business days, including resource referrals and troubleshooting technical issues
Build trust with resource-seekers and service providers through personal interaction and relationship building (in person and online)
Schedule, promote and conduct in-person and virtual training for community members and nonprofit professionals across the Bay Area’s 9 counties
Assist with the development and implementation of outreach initiatives
Community outreach to develop and maintain relationships within the local community
Identify and develop relationships with community-based organizations
Help empower community members to navigate One Degree to find resources
Collect and continue updating information for local referral sources in the database
Strong empathy for underserved communities, lived expertise as a resource-seeker preferred
Incredible attention to detail
Proficient online researcher (Great at Googling!)
Are deeply connected and knowledgeable of the social services in the Bay Area
Experience and/or proficiency in Google or Office suites
Demonstrated understanding of the intersection of racism, gender and poverty
Love getting and giving meaningful feedback
Willing to travel locally
Ability to build rapport quickly to lower trust barriers and build confidence with community members and local partners
Don’t sacrifice the “good enough” for the “perfect” when “good enough” is the right call
Are a proficient speaker, reader or writer in Spanish (strongly preferred but not required)
Understanding of the social service landscape, either as a resource-seeker or service provider. In California preferred.
(Preferred) Experience in customer service and/or direct service roles
(Preferred) Teaching or have otherwise conducted trainings/demos/workshops
(Preferred) Understanding of the Bay Area 9-county geography
How to apply
Apply by clicking the “Apply” button in the job post. Please answer the provided skills question and attach your resume. No cover letter is requested. Applications are on a rolling basis, with priority for candidates that apply by Dec 4, 2022.
One Degree believes that everyone has the right to express their identity in however manner they choose, including the use of whatever pronouns they would like. Job applicants may, but are not expected to, provide their pronouns at any point in the hiring process by notifying the hiring manager or any other employee with whom they are in contact, over the phone, over email, or in person. We believe in maintaining a welcoming and inclusive workplace. Every employee, volunteer, contractor, community member, and job applicant may discuss their gender identity or expression openly, or keep that information private.
Work Environment and Conditions:
One Degree is a completely remote organization, with optional in-person social gatherings every 1-2 months and an in-person retreat 1-2 times a year. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to perform the essential duties. While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear, and use a laptop and/or monitor.
One Degree is an Equal Opportunity Employer.
In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” One Degree also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at One Degree.
To apply for this job please visit jobs.gusto.com.