Student Financial Services Lead at Fresno State

Another Source’s client, California State University Fresno, is recruiting a Student Financial Services Lead to join their Student Financial Services team in Fresno, California.

Under general supervision of the Assistant Controller, the Student Financial Services Lead is responsible for the administration of daily cashier and student accounts operations, including student payments, receipt and processing of departmental deposits, financial aid payments and refund processing, accounts receivable, collections, and technical systems. The position will support the Assistant Controller in general supervision, advisement, training, and coaching of front and back-office staff. The position will provide overflow support for technical projects and initiatives.

https://adminfinance.fresnostate.edu/accountingservices/students/whocontact.html

Did you know? California State University system is the largest public four-year university system in the world, with more than 486,000 students, and 56,000 faculty and staff. https://www.youtube.com/watch?v=OqVB150TbD8

Your Day Will Likely Include:

Administration of cashier, student accounts, collections, and technical operations

Analyze front and back-office transactions and processes to ensure conformance with established policies and procedures.
Monitor processes and identify gaps that may impact service-level expectations and recommend solutions to Assistant Controller.
Coordinate testing and deployment of new application releases with front and back-office teams and other campus community partners (ex: Financial Aid, Registration, Admissions).
Fulfill ad-hoc reporting requirements from administrative systems with PS Query and other reporting tools.
Gather and document business requirements from front and back-office staff or campus community for process improvement or projects/initiatives that require SFS technical support.
Provide troubleshooting support for front and back-office staff and processes

Research and resolve student accounts discrepancies and ensure they are reconciled with campus records.
Troubleshoot back-office inaccuracies, provide resolution, and share information.
Develop action plans to resolve issues, communicate to Assistant Controller and/or staff.
Collaborate with front and back-office staff in brainstorming sessions related to problem resolution or process improvement.
Overflow support for technical projects and initiatives (as needed)

Analyze system processes and outcomes to ensure accuracy and data integrity.
Participate in fit-gap sessions to identify root-cause and develop solutions.
Complete testing for new applications and/or changes to existing configurations.
Collaborate with end-users, analysts, functional area leaders, ITS, and campus community in resolving production errors.
Identify actual or potential problems and recommend corrective actions

Examine various front and back-office processes and identify gaps or potential problems.
Develop and submit ideas for corrective action for larger problems (actual or potential).
Support Assistant Controller in general supervision, advisement, coaching, and training

Identify opportunities for staff performance improvement and provide coaching and advisement as necessary.
Assist in monitoring service level of front and back office and mitigate problems with a variety of solutions (reallocation of resources, additional training, or troubleshooting, or providing back-up customer service support).
Monitor BPG’s (Business Process Guides) for front and back-office processes; Ensure timely updates as needed.
Performs other duties as assigned.
Experience You Will Bring To The Organization:

Equivalent to a bachelor’s degree in business administration, accounting, or related field and three years of related professional experience involving study, analysis and evaluation.
Working knowledge of and the ability to apply related executive orders, rules and regulations to develop conclusions and make recommendations.
Working knowledge of operational and fiscal analysis and techniques.
Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them.
The anticipated annual base salary range for this position is $50,040- $57,000.

Why a career with CSU is for You  https://adminfinance.fresnostate.edu/hr/benefits/index.html

The CSU system offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary: https://www2.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf

Immerse yourself: Being on campus allows you to enjoy renowned sporting events, artist events, world-renowned speakers. Stroll through trails, museums, and enjoy all campus has to offer.
Tuition waiver: up to 2 courses, or 6 units, per semester for employee, spouse, registered domestic partner or eligible dependent child for any of the 23 campuses.
Mission driven culture: Transforming the lives of a diverse student body, including first-generation students and under-represented communities.
Jury duty: The CSU will continue an employee’s salary while they are on jury duty, regardless of length of jury service.
CalPERS Retirement Plan: CalPERS is a defined benefit retirement pension plan. Lifetime medical benefits for you, your spouse, or registered domestic partner. Learn more here: http://www.calpers.ca.gov/
403(b) Supplemental Retirement Plan (Similar to a 401k plan)
Up to 24 vacation days per year (based on employee group and/or services)
A healthier you. Access to athletic and gym facilities on campus
Transportation support. Pre-tax commuter benefits
 

Another Source works with their clients, on a retained project basis.  We are committed to building inclusive candidate pools as we partner with hiring teams. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.

Equal Employment Statement

The California State University is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all CSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).