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Case Manager -Shelter

  • Full Time
  • New York
  • $20.19 USD / Year
  • Salary: $20.19
  • Work authorization is required for this employer!

Website Covenant House NY


The Case Manager provides direct physical and supportive services in a positive and nurturing manner to the young people we serve in Covenant House New Yorks short-term emergency Youth Shelter using an integrated, multidisciplinary team approach. Reporting to CHNYs Program Coordinator, the Case Manager will support a culture that successfully achieves meaningful results for the young people we serve.


Shift 1: 7:30 am – 3:30 pm

(Responsibilities to include but not limited to the following)

  • Upholds CHs Mission, Vision, and 5 Principles, standards of conduct, and policies and procedures. Integrate Mission and 5 Principles into work done with the youth and with the community.
  • Ensure the completion of Cov Convo and Individual Service Plan (ISP) within 48 hours.
  • Collaborate with youth in developing short-term goals and in developing and implementing an Individual Service Plan (ISP).
  • Evaluate and update the plan as needed.
  • Ensure that youth have sufficient and proper ID (Birth Certificate, School Identification, State ID, and Social Security Card).
  • Meet with youth weekly to determine progress with goals identified in ISP.
  • Be fully prepared to present cases at weekly case reviews including running the appropriate reports from ETO.
  • Ensure that progress notes and weekly updates are recorded accurately in ETO using the S.O.A.P. format.
  • Responsible for advocating on behalf of youth with outside service providers.
  • Communicate to Program Coordinator when youth needs an extension.
  • Keep the program team, Coordinator and Social Worker informed regarding youth clinical needs.
  • Escort youth to off-campus appointments and services when needed.
  • Ensure that youths files are compliant to all grant, government agencies and local, state and federal regulations.
  • Assist with program audit and review preparation.
  • Research and keep current external referral services.
  • Work collaboratively with both internal and external service providers.
  • Develop motivational tools for youth.
  • Maintain healthy relationships with the youth, mindful of boundaries and mutual respect.
  • Model caring engagement with youth.
  • Support Resident Advisors and floor staff whenever possible.
  • Engage with youths during meal time, events and outings.
  • Complete all incident reports fully and correctly by end of shift and submit to appropriate parties.
  • Participate in all required trainings, supervision and staff meetings.
  • Always upholds CHNYs standards of conduct and policies and procedures.
  • Always reflects CHNYs values and principles on social media.
  • Perform other duties as assigned and needed.


Education & Experience

  • Bachelors degree preferred. If no Bachelor’s degree, High School/GED is required with one (1) year experience in a residential setting and working with adolescents preferred.
  • Experience working with at-risk youth strongly preferred.
    NYS Drivers license preferred.


  • Interest in working with homeless and runaway youth issues; with a focus on housing, employment, education and health services.
  • Excellent organizational skills to develop living situations for young adults.
  • Ability to monitor and de-escalate in a crisis situation.
  • Ability to follow instructions, prioritize assignments and work in a fast-paced environment.
  • Flexible work schedule to include evenings, weekends and holidays.

“CH is a vaccinated employer. As such, prospective new hires will be required to provide proof of vaccination or be willing to receive the COVID-19 vaccination by date of hire to be considered.”


Covenant House New York is an Equal Opportunity Employer

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