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Patient Advocate (Ombudsman)

  • Full Time
  • Santa Clara, CA
  • Minimum 25.00/hour USD / Year
  • Salary: Minimum 25.00/hour

Website Catholic Charities of Santa Clara County

We are Changing Lives for Good!


As a member of the Ombudsman team, this position’s primary purpose is receipt, investigation and resolution of complaints made by or on behalf of residents in long term care facilities. This position’s focus is advocacy for the institutionalized.


Receive, investigate and resolve complaints, including elder/dependent adult abuse.
Conduct long term care facility site visits to personally observe problems and contact residents, their families and others at the facilities.
Responsible for fulfillment of scopes of services goals for designated city contracts
Document case/complaint and field activities.

Witness Advance Health Care Directives and Property Transfers.
Provide training and consultation to facility staff.
Assist in the development of ongoing relationships with other agencies, including state licensing, senior legal services, and other local providers.
Attend internal and external meetings as scheduled.
Other responsibilities as assigned to support specific Agency, Division or Program needs.


Successfully complete mandatory Office of the State Long Term Care Ombudsman 36 hour classroom based Ombudsman certification training course.
Successfully complete mandatory Office of the State Long Term Care Ombudsman 10 hours of internship visits with an already certified Ombudsman
Successfully clear DOJ and FBI background and criminal record check by the Office of the State Long Term Care Ombudsman to be eligible for certification as a Long Term Care Ombudsman by the CA Department of Aging
Familiarity with the process of aging, as well as the issues and concerns of older adults
Effective communication skills: verbal, written and presentation
Strong interpersonal skills
Demonstrated success at problem-solving and conflict resolution
Familiarity with community resources for seniors
Self-starter, demonstrated ability to work independently and on a team
Demonstrated ability to work with people of diverse backgrounds
Computer skills: Windows, Word, other appropriate software
Able to maintain high degree of confidentiality as mandated
Cannot have worked in a licensed Long Term Care facility in the past year in Santa Clara County.

BA in Social Services, Gerontology or Health Care, or combination of relevant education and experience preferred but not required
2-3 years experience in senior services, case management, health care, advocacy or related area.
Familiarity with the long term care environment desirable

Must be able to speak, hear, see and read.
Ability to drive. Valid CDL and auto insurance per agency requirements.
Ability to walk and stand for extended periods.

Clearance of fingerprint background check via Live Scan
Must have TB test performed
Provide proof of COVID-19 vaccination and booster(s) status
TO APPLY: Please submit resume to and use the job position title as the subject line.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

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